Collective Brains Privacy Policy
Effective: June 21, 2023

This privacy policy describes the personal information collected and/or processed when you interact with Collective Brains, including through our website(s), platform, online or offline events, and other means (“Tools”). If you use our Tools, you agree to this privacy policy.

This privacy policy also explains how we use, share, and protect your personal information, what choices you have relating to your personal information, and how you can contact us.

What Personal Information Do We Collect?

Personal information is any information from which an individual can be identified.

We may Process the following kinds of personal information about you:

  • Identity data, including first, last, and family name, username or similar identifier, marital status, title, birthdate, and gender.
  • Contact data, including billing and delivery addresses, email address, and telephone numbers.
  • Financial data, including bank accounts and payment card details.
  • Transaction data, including details about payments to and from you and other details of products and services you have purchased from us.
  • Technical data, including internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the Tools.
  • Profile data, including your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
  • Usage data, including information about how you use our website, platform, products, and services.
  • Marketing and communications data, including your preferences for receiving marketing from us and our third parties and your communication preferences.


Why and How We Collect Your Personal Information

For Platform users, we collect information about your identity, financial data, profile data, usage data, and technical data to facilitate registration and grant access to your account and to improve our services.

For website visitors and support users, we collect your usage data, including IP addresses and how you interact with our website. We also collect backend usage data, such as when you visited, the website from where you came prior to visiting us, the website where you go after leaving our website, your computer’s operating system, location data, and the type of browser you are using. We also collect contact data and identity data submitted by you via any messaging or email feature available from our website or Platform or if you submit help tickets or request support by telephone or email. We also use this information to provide and enhance our services and to answer any questions you may have.

We will only use your personal information when we are allowed under the law to use it. Most commonly, we use your personal information to (a) perform a contract, (b) as necessary for our legitimate business interests (or those of a third party), or (c) where necessary to comply with a legal obligation.

The purposes for which we use your personal information include:

  • To provide the features and functionality of our platform and the services you request. When you use our Tools, we will use your personal information to provide the requested products or services. For example, if you make a purchase on the platform, we will use the contact information you provide us to communicate with you about the purchase.
  • To confirm your identity and provide access to and use of our platform and continuously improve our products and services.
  • To make product or service recommendations.
  • To contact you as necessary to provide support or customer service.
  • To share promotional information with you.
  • To facilitate your purchase of products and services offered in the platform and other Tools.
  • To operate our business. For example, when you make a purchase, we use that information for accounting, audits, and other internal functions.
  • To help us diagnose technical and service problems and administer the platform.
  • To protect, detect, or investigate fraud, abuse, illegal use, violation of our terms of service, and to comply with court orders, governmental requests, or applicable law.
  • For general research and analysis purposes to better understand user behavior and preferences.
  • We may also use your personal information in other ways and will provide specific notice either at the time of collection or in our terms of service, and we will obtain your consent where necessary.


Sharing Your Personal Data

We may share each of the categories of personal information we Process with the following types of entities for the business purposes described:

  • Service providers Processing personal information for business purposes on our behalf, for example to process credit cards, host, manage, and service our data and services, distribute emails, advertising, analytics, etc.
  • Other third parties to the extent necessary to (a) comply with a government request, court order, or applicable law, (b) prevent illegal use of our platform or violations of our terms of service and policies, (c) defend ourselves against third-party claims, and (d) assist in fraud prevention or investigation.
  • To any other third party where you have provided your consent.

We may also transfer personal information we have about you if we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, spin-off, dissolution, or liquidation).

We do not sell, rent, disclose, share, or otherwise provide your personal information to any other party (other than to other users you may be interacting with) for the marketing of their own products or services.


Protecting and Managing Your Personal Information

We use appropriate security measures to prevent your personal information from being accidentally lost, used, altered, disclosed, or accessed in an unauthorized way. In addition, we limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know that information and who will only process your personal information on our instructions, under a duty of confidentiality.

We have procedures in place to deal with any suspected personal information breach and will notify you and any applicable regulator of a breach where we are legally required to provide such notification.


Cookies and Similar Tracking Technology

We use cookies and similar tracking technology on our webpages, the information from which we may use to track your session on our website. Cookies may also be used to customize our website content for you. Personal information collected via tracking technologies may include your (i) IP address, (ii) unique cookie identifier, cookie information, and information on whether your device has software to access certain features, (iii) unique device identifier and device type, (iv) domain, browser type, and language, (v) operating system and system settings, (vi) country and time zone, (vii) previously visited websites, (viii) information about your interaction with our Tools, such as click behavior, purchases, and indicated preferences, and (ix) access times and referring URLs.

In some instances, our platform allows you to log in with or connect your platform account with a third-party social media or partner account. If you do so, your use of their technology within our platform is subject to their terms and policies.

We may use this information to track your session on our website and to understand your preferences. We may also use these technologies to customize website content for you and improve your online experience. We also use these technologies to obtain aggregate data about platform and website traffic and platform and website interaction, to identify trends and get statistics so we can improve our Tools.

We generally use three types of cookies on our website and platform:

  • Functional cookies required for basic platform and website functionality, which are therefore always enabled. These include cookies that allow you to be remembered as you explore our website and platform within a single session or, if you request, session to session.
  • Performance cookies allow us to improve our website and platform functionality by tracking usage. In some cases, these cookies improve the speed with which we can process your request and allow us to remember platform preferences you have selected. Refusing these cookies may result in poor recommendations and slow website or platform performance.
  • Social media cookies, which offer the possibility to connect you to your social networks and share content from our platform through social media, and advertising cookies, which collect information to help better tailor advertising to your interests. In some cases, these cookies involve the Processing of your personal information. Refusing these cookies may result in seeing advertising that is less relevant or keeping you from linking effective to your social networks.

You may choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your settings with each browser on each device you use. Each browser’s help menu should help you learn the correct way to modify your cookies in that browser. If you turn cookies off, you may not have access to some features that make our website and platform more efficient and some of our services may not function properly.

Similarly, you can adjust your advertising preferences on your mobile device at the device level.  For example, to adjust your advertising preferences in iOS, visit Settings > Privacy > Advertising > Limit Ad Tracking. To adjust your advertising preferences in Android, visit Settings > Google > Ads > Opt out of interest-based ads.  


Information We Share with Third Parties

We work with third parties who help provide our services, and we may share your personal information with the to support these efforts. Information we share with these third parties will be in accordance with the law. We may be required to share personal information with third parties to conform with legal requirements or to respond to lawful requests made by public authorities, including to meet national security or law enforcement requirements.

We may share personal information with third parties to prevent, investigate, or take action regarding illegal activities, suspected fraud, threats to the physical safety of another person, violation of our terms of service or any other agreement related to the services, or as otherwise required by law.


Third-Party Websites, Plug-ins, and Applications

Our Tools may include links to third-party websites, plugins, and applications. When you click those links or enable those connections, your rights on those third-party platforms will be governed by their respective policies. We do not control these third-party websites and are not responsible for their privacy statements or practices. This privacy policy does not apply to any information collected by a third party who is not acting on our behalf as a subprocessor. We encourage you to read the privacy policy of every website you visit.



If you are younger than 16, you may use our website only if you have your parent’s or legal guardian’s permission and active involvement. If you are a minor, please do not provide us or other website visitors with any personal information and do not use this website. If we learn we have collected or received personal information from a child younger than 13 without verification of parental consent, we may delete that information. If you believe we may have information from or about a child younger than 13, please contact us at  


Changes to this Privacy Policy

Changes to this privacy policy will be dated and posted on our website. If we make material changes to the way we Process your personal information, we will provide you with prior notice or, where legally required, request your consent prior to implementing such changes. 


Contact Information

If you have questions or comments about this privacy policy or our privacy practices, contact us at:


Anti-SPAM Policy

We comply with applicable commercial email laws and email you only as necessary to facilitate your successful use of our products and services, including the platform, unless you subscribe to electronic newsletters or other communications from us. You will always have the option to unsubscribe. If you unsubscribe from electronic newsletters, you will continue to receive transactional emails. 

If you have questions, comments, or concerns, please contact us by sending an email to You may also mail us at the address below:

Collective Brains, Inc.
Attn: Legal
2018 156th Ave NE, Bldg F, Suite 100
Bellevue, WA 98004


Termination of Your Relationship with Us

If you terminate your relationship with us, you may request that we delete your personal information. We will use our best efforts to comply with your request but will continue to store archived copies of personal information for legitimate business purposes, including complying with legal and regulatory obligations. As long as we retain your personal information, we are obligated to treat it under the terms of this privacy policy.



The internet is not a completely secure method for transmitting information. We do our best to protect your personal information, but we cannot guarantee the security of personal information transmitted to our website. You transmit your personal information at your own risk. We are not responsible for circumvention of privacy settings or security measured contained on the website, including the illegal acts of third parties (such as criminal hacking).